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Testimonials

As a team of experienced, reliable estate agents, we are committed to providing outstanding customer service to each and every one of our customers. Whether you are selling your home, buying a new property, letting or renting, our team have the skills to suit you.

Don’t just take our word for it, let our feedback do the talking! To view more testimonials or to leave feedback of your own, visit Reference Line today.

 

 

We initially had contact with Mr Phil Mitchell who valued the property (as it turned out very sensibly) for the reasons of Probate, however we did not initially take up Chimpeypots services, this we learnt at our cost was a very bad move!! We had employed a traditional High Street Estate Agent, extremely bad move on our part!! However when the services of all at Chimneypots were engaged the difference was evident straight away, pure professionalism in every little detail, to be honest the whole nightmare of selling disappeared, the work done by both Mrs Emma Mitchell and Lisa Shefferd was immense but they did not pester us with silly questions, they took over the job we employed them to do and done it Superbly, would I recommend Chimneypots?? Damn right I would

Happy Seller in Southampton

 

We found chimney pots very helpful with everything, we used austin and wyatt to sell our house and bought a house from chimney pots and the comparison between them was staggering chimney pots and emma mitchell were outstanding made austin and wyatt look like a complete mickey mouse company emma mitchell is a credit to chimney pots now whenever i sell or buy a house chimney pots and emma mitchell will be my number one above all else to use thank you.

From Mr and Mrs Sketcher - happy buyers in Sholing

 

Great service, great value - we bought our new home through chimney pots and then used them to sell our old home after a disastrous experience with other agents.

From Mr and Mrs Sichel happy sellers in Locks Heath

 

Chimney Pots took over marketing our property after our original sale fell through. Their service was excellent, they sold our house in a week for £2,000 more than we had originally accepted. Emma kept us informed all through the process and even our buyer commented on how good she was.

Happy seller from Winton

 

Very professional and knowledgeable. Would use them any time."

Mr and Mrs Nimmo - happy sellers in Sarisbury Green

 

Emma dealt with all matters very well especially delays due to some legal problems.

From Mrs Bentliff is a happy seller in Sarisbury Green

 

Personable, direct and efficient. Committed to seeing it through ... no matter how long it took and however many hurdles came our way.

from Mr and Mrs Lee - Happy sellers in Southsea

 

Kept me informed, dealt with any queries quickly. Very pleased with their service.

A happy buyer from Fareham

 

Always kept me informed. Well marketed and advised on progress and/or changes. Very professional and respectful of my property and wishes. The appraisal of my property was accurate and well presented.

Happy seller, Fareham

 

Very helpful and sympathetic - always ready to offer advice when I needed - in fact - I would not have managed without them. Cannot praise them enough! Have given recommendations to many.

Seller, Southampton

 

Found the service excellent and very professional and nothing was too much trouble. Thank you very much.

Happy seller from Fareham

 

This was the first time we had used Chimney Pots, but will definitely be using them again! Professional and friendly service!

Seller from West Sussex

 

It was the first time I heard and dealt with Chimney Pots Estate Agents. And I would definitely work with them again in the future. They were extremely helpful throughout the whole process and it was very reassuring as a first time buyer to have their support. I would recommend them to anyone I speak to that is considering selling or buying a property.

Happy buyer, Southampton

 

Very bright cheerful staff, was a pleasure dealing with them, if we ever decided to move again we will be very happy to use them.

Buyer from Bournemouth

 

Chimneypots offered excellent value for money, would definitely recommend them to anyone looking to sell. Easy to reach by phone and any problems or queries were dealt with efficiently.

Seller, Fareham

 

The staff at Chimney Pots have been professional from the initial viewing through to completion. Emma has kept me fully informed through each step of the buying process and has been wholly professional in the conduct of negotiations with the vendor and solicitor. Emma has an extremely friendly manner, yet she is also thoroughly efficient. Chimney Pots is now my first choice estate agent and I will use them in future without hesitation.

Happy buyer, Warsash

 

Modern day service with old fashioned customer service values. They went beyond the expected. Thank you so so much!

Buyer from Lee on Solent

 

Chimney Pots were extremely professional at all stages of the selling process. Phone calls during all stages of the property sale were returned promptly. Phil was great from the start and told me about his experience in the industry to reassure me that the service of Chimney Pots would be as good as if not better than the high street estate agents. Chimney Pots made my flat look appealing to any potential buyers and the quality of the photos was great. In particular I have to commend Phil on his negotiation with the buyer during the offer stage which resulted in a better purchase price than I had expected. A truly first class service for the money I paid that delivered on its promises. I have already recommended Chimney Pots to people I know and would not hesitate to call them first for any future house sales.

Happy seller, Southampton

 

We were extremely pleased with the service we received from Chimney Pots. They were very professional and managed the sale of our property very well. We would certainly recommend using Chimney Pots and would use them again in the future.

Seller from Southampton

 

From the initial visit to value the flat and explain Chimney Pots services and costs to contracting with them and selling my flat, I have been delighted with their service. They have kept me informed at all times on viewings, feedback from viewings, offers and counter offers. Once I accepted an offer, they then acted with the utmost efficiency to ensure a smooth transition through the selling process, constantly contacting the various parties (buyers solicitors and the buyer, and my sellers solicitors for my new property) and feeding back any comments/questions to me in a timely manner. One of the best things that made the whole selling process better was the constant communication - I knew what was happening at all times. They had also recommended a Conveyance Firm who also were great. I would use Chimney Pots again, and I would highly recommend them to anyone else (I have already recommended them to 2 friends who are looking to move).

Seller, Portsmouth

 

The whole process from the start was easy and very straight forward. Obviously we were attracted by the cost of selling, we saved around 2k by selling with Chimney Pots, but the service we received was on a par with the high street estate agents. Emma was available via text, email or phone from early in the morning until late at night for any questions we had. We always felt we had an input into the marketing of our property, although we valued Emma''s vast knowledge and took guidance from her on most issues. We sold our house in 7 days, but now 3 months later and ready to complete next week, we still feel that Emma is at the end of the phone if we need advice/help/stress relief! I would totally recommend Chimney Pots to anyone thinking of moving but want to save thousands on estate agent fees but want the same service.

Seller from Southampton

 

I have recommended Chimney Pots to everyone online and close friends and family, I feel they offered a service over and above that of any other agency I have dealt with. I cannot thank them enough for their knowledge and very helpful advice. They have been polite and friendly and the level of communication and updates throughout the process has exceeded my expectations. This is the first time I have used Chimney Pots and I won't be going anywhere else again, you ticked all the boxes and even helped with my onward purchase despite the fact that we had agreed to break the chain, thanks again Phil & Emma, you are worth your weight in gold!

Happy seller, Fareham

 

From day 1 Chimney Pots were superb. All of the staff were always pleasant, polite and so easy to deal with. They made selling any house a job. The communication I received was second to none. I always knew what was happening. They were always one step ahead. What can I say, amazing company, fantastic people. Superb.

A very happy seller from Winchester

 

This is the first time that we have rented out a property. Chimney Pots made the process very simple, the conducted themselves in a very professional manner and I would have no doubts in using them again and referring them to friends, colleagues and family."

New reference from ReferenceLine.com - happy renters in Bitterne

 

Everyone one I dealt with at Chimneypots, mainly Phil, Emma and Ben were extremely helpful and friendly and a pleasure to deal with.

From Mr Spake and Miss Simpson happy sellers in Sholin

 

Thank you for all good care and service.

From Mr and Mrs Clemens happy sellers in Sarisbury Green

 

Chimney pots was with us throughout the sale and bent over backwards to help and advise , from the owners down to the sales team they all knew the case which was a massive help We would not hesitate to recommend Chimney pots to anybody. We put the house on the market on the Friday we had agreed the sale on the Monday. They also saved us at least £3k on agents fees. Good luck and best wishes to all at chimney pots.

From Mr and Mrs Hurrell - happy sellers in Southampton

 

Best estate agents I have used, friendly, efficient and very knowledgeable.

From Mr and Mrs Robinson happy sellers in Warsash

 

We are really pleased with everything Chimneypots have done to assist in the sale of our flat; they have been friendly, professional and communicative throughout, eventually securing us an above asking price offer on the property and then seeing through the sale to exchange this week, we would recommend Phil, Emma and the team to anyone looking to buy or sell their property. Their fees are also very reasonable considering the time and effort they expend.

From Miss Ward and Miss McDade happy sellers in Southampton

 

Excellent company to arrange the selling of our property, We cannot fault them ain any aspect. We have never used them before, but we will certainly recommend them to any person who ise going to buy or sell property in the future.

From Mr and Mrs Reader, happy sellers in Southampton

 

Chimney Pots were extremely professional at all stages of the selling process. Phone calls during all stages of the property sell we''re returned promptly. Phil was great from the start and told me about his experience in the industry to reassure me that the service of Chimney Pots would be as good as if not better than the high street estate agents. Chimney Pots made my flat look appealing to any potential buyers and the quality of the photos was great. In particular I have to commend Phil on his negotiation with the buyer during the offer stage which resulted in a better purchase price than I had expected. A truly first class service for the money I paid that delivered on its promises. I have already recommended Chimney Pots to people I know and would not hesitate to call them first for any future house sales.

From Miss W - a happy seller in Central Southampton

 

Efficient, professional & very approachable. The team worked extremely hard for us with our house purchase.

Mr K and Miss C from Winchester

 

Always kept me informed. Well marketed and advised on process and /or changes. Very professional and respectful of my property and wishes. The appraisal of my property was accurate and well presented.

Miss H from Locks Heath

 

Very helpful and sympathetic-always ready to offer advice when I needed in fact-I would not have managed without them cannot praise them enough! Have given recommendations to many.

Mrs W from Southampton

 

I have bought and sold several properties over the last few years and the Chimney Pots service has been far the best received from any previous Agent. The fees were approximately £1,700 less than a quote from a High Street Agent and I shall certainly use them again in the future.

J.D from Southampton

 

Chimney Pots gave us a fantastic service. The initial meeting with Phil was relaxed yet very professional. The pictures taken for the online advertising were excellent and showed the flat in a very positive light! The online profile was well composed, managed and Chimney Pots were open to any input from us. Emma was very reassuring and she provided excellent communication throughout the entire process. I cannot stress how highly I would recommend the Chimney Pots service, down to their great value for money (we saved around £1500!) and excellent customer service and evident years of experience. We would like to thank all the staff, for the hard work and time taken to make our house sale and purchase as stress free as possible. Also feel free to use all of our feedback for advertising/website reviews. I would be grateful if you would put some business cards in the post, and I will put some up at work! We will definitely be recommending your services to all family and friends.

M. Anthony & A. Sibley - Seller in Southampton

 

Firstly I would like to say that Emma was always very professional, helpful and very friendly. Even though we never met, I always felt confident of Emma's sincerity and ability to get on with whatever needed to be done throughout the process. I think it is very important, in the stressful business of home buying, to have a friendly and able person on the end of the phone and Emma certainly was that friendly and helpful voice.

Ms D Frances - Bought in Hayling Island

 

Hi Emma, After recently completing my first property purchase through your company I feel compelled to write a few words of thanks. As a first time buyer I wasn’t sure what to expect when purchasing my first home and as the property was being marketed by an online estate agency I had my doubts as to how easy the purchasing process would be. I soon realised that any doubts I’d had initially, were unfounded. From the onset I experienced nothing but excellent service from you through every step of my buying experience. I was kept fully informed at every stage and any queries or concerns that I had were dealt with promptly and professionally. I wouldn’t hesitate to recommend Chimney Pots and indeed use your services myself in the future. Many thanks.

Lee Crittall - Buyer in West Leigh

 

From beginning to end of the sales process, Chimney Pots were very professional and kept me well informed at all times. I could not ask more of an Estate Agents and I would have no hesitation of recommending them to friends and family or using them again in the future.

Happy seller in Gosport

 

I found Chimneypots to be professional and very helpful. No problems whatsoever.

From Mr Towl - a happy seller in Southampton

 

Had excellent service through out, all ways called back us back. And were genuinely lovely people.

From Mr and Mrs H - happy sellers in Swanwick

 

From day 1 Chimney Pots was superb. All the staff were always pleasant, polite and so easy to deal with. They made selling any house a joy. The communication I received was second to none. I always knew what was happening. They were always one step ahead. What can I say. Amazing company, fantastic people, superb.

Ms H from Winchester

 

Chimney pots took over marketing our property after original sale fell through. There service was excellent, the sold our house in a week for £2000 more than we originally accepted. Emma kept us informed all through the process and even our buyer commented on how good she is.

Mr and Mrs J from Bournemouth

 

My dealings was with Emma Mitchel. I found her very helpful in co-ordinating my useless solicitors and dealing with the sale in general. She was very professional and cheerful made it a lot less painful than a normal purchase.

Mr M from Sholing

 

As enduring power of attorney for my ninety four year old mother I would like to offer my appreciation for the work you carried out on the sale of her bungalow in Chandler's Ford. I was extremely happy with the valuation you gave us, given that she and her late husband have lived there for over fifty years and I was especially pleased that you agreed a good sale price which was very close to the asking price. You recommended a solicitor who handled the conveyance very well and, with your involvement, enabled us to negotiate a completion date that allowed our whole family to be involved with the final house clearance . I have been extremely happy with your company's professional and caring support in this difficult period for us as she begins her new life in the care home.

LH from Chandlers Ford

 

Thanks Emma, that's brilliant! You have been amazing and extremely helpful all the way through, despite the nightmare sale this has been! Thanks for all your help, it's very appreciated!

Miss S from Bognor Regis

 

Chimney Pots were the sales agents for a bungalow in Locks Heath, which we purchased. Throughout the process I was impressed with the friendly, professional staff who were efficient in returning our calls and kept us updated regularly. We have received an excellent and friendly after service, in fact much better than local Estate Agents instructed. We would be happy to use Chimney Pots Online again, and recommend them to our family and friends.

Mr & Mrs Cooper - Buyers in Locks Heath

 

I used Chimney Pots Online in February to market my property in Havant. Their representative, Phil, was very professional, and I signed up immediately. I was given the names of contacts who dealt with me throughout the sale process, and all of them were knowledgeable and polite at all times. The service I received was better than I would have expected from a High Street estate agent. I received updates from Chimney Pots that my solicitors should have been giving me. Viewings began 48 hours after marketing, and a sale was agreed within one week – brilliant! Along with this level of service, I also saved at least 50%, and probably a lot more! I have no hesitation in recommending Chimney Pots Online to anyone considering putting their house up for sale. In fact I have already done so. I think this is the future and I wish Chimney Pots every success!

Mr D Carey - Seller from Havant

 

I recently sold my house in Warsash using Chimney Pots Online UK Ltd. The company are helpful and friendly, but still work fast and efficiently. They are well organized so as to get you a smooth and painless completion. The photo’s and website were of high standards. You could talk to them at any time and nothing was too much trouble. I have used traditional agents in the past, and Chimney Pots gave as good a service, and saved me money as well. Would recommend them to anyone.

Lola Streek - Seller from Warsash

 

I have recommended Chimney Pots to everyone online and close friends and family, I feel they offered a service over and above that of any other agency I have dealt with. I cannot thank them enough for their knowledge and very helpful advice. They have been polite and friendly and the level of communication and updates throughout the process has exceeded my expectations. This is the first time I have used Chimney Pots and I won't be going anywhere else again, you ticked all the boxes and even helped with my onward purchase despite the fact that we had agreed to break the chain, thanks again Phil & Emma, you are worth your weight in gold!

Seller, Fareham

 

Chimneypots were fantastic, from the very first visit it was clear that they knew more about the business than anyone else we saw, and combined with the great value fees it was easy to choose them t market our property. The property sold in a few days and they were great about negotiating offers to get us a good price. We were in a chain so it took a bit of effort to push the sale and related purchase through to exchange, and Chimneypots were incredibly helpful, being proactive and keeping on top of things to help get things done. They easily the most competent people we dealt with out of all the other estate agents and solicitors and we couldn't fault the service.

Seller from Southampton

 

Great service, great value - we bought our new home through chimney pots and then used them to sell our old home after a disastrous experience with other agents.

A happy buyer and seller from Southampton

 

Best estate agents I have used, friendly, efficient and very knowledgeable.

Buyer, Warsash

 

Chimney pots was with us throughout the sale and bent over backwards to help and advise , from the owners down to the sales team they all knew the case which was a massive help. We would not hesitate to recommend Chimney pots to anybody. We put the house on the market on the Friday we had agreed the sale on the Monday. They also saved us at least £3k on agents fees. Good luck and best wishes to all at Chimney Pots.

Seller from Southampton

 

Personable, direct and efficient. Committed to seeing it through ...no matter how long it took and however many hurdles came our way.

A happy tenant from Exeter

 

This company really are honestly the best estate agents going . They are honest and very helpful, the communication was first class and they always kept me updated. Thanks Chimney Pots.

Buyer, Southampton

 

I found Chimneypots to be professional and very helpful. No problems whatsoever.

Landlord, Southampton

 

We are really pleased with everything Chimneypots have done to assist in the sale of our flat; they have been friendly, professional and communicative throughout, eventually securing us an above asking price offer on the property and then seeing through the sale to exchange this week, we would recommend Phil, Emma and the team to anyone looking to buy or sell their property. Their fees are also very reasonable considering the time and effort they expend. Many thanks.

A seller from Southampton

 

Everyone one I dealt with at Chimneypots, mainly Phil, Emma and Ben were extremely helpful and friendly and a pleasure to deal with.

Buyer, Southampton

 

We found Chimney Pots to be very professional. Very helpful and went above and beyond to ensure all parties were happy. They were particularly good at ensuring all parties were aware at what stage of the sale we were and chased solicitors continually. All in all a very quick sale .... we would recommend Emma & Phil and their staff to all.

Seller, Southampton

 

Used Chimney Pots Online as they came highly recommended by my mother who bought through them. I was not disappointed & cannot fault the service from my initial call to the very hard work by everybody to get to exchange of contracts. The only hesitation I had before using Chimney Pots was I wasn't sure what to expect from an online agent as I hadn't used one before. There was no reason to have any hesitation whatsoever because Chimney Pots do everything a high street agent do, and more. The whole team work so hard for you and after buying and selling a number of houses, the dedication, quality of service and support from Chimney Pots completely blows all other agents out of the water.

Buyer and Seller, Southampton

 

Chimneypots estate agents have been extremely professional and approachable throughout the process of selling my property. I used them on a recommendation from my son and from the start of the process to the end they were there for me, guiding me through all the ups and downs. I would have no doubts in recommending them or using them again, they are definitely the best Estate agents I have ever used.

Seller from West Sussex

 

This is the first time I have used Chimney Pots & found them to be highly professional, friendly, organized & knowledgeable of their industry & area. This company also put me in touch with their Solicitor & Mortgage Advisor, who were also experts in their field. The whole process just flowed & I was kept informed at every stage. I would recommend Chimney Pots to anybody that is going to move, they offer exceptional service & never forget that you are their customer.

Buyer and Seller, Winchester

 

The team exhibited a professional approach throughout the sale of our property. Communication was excellent and our questions were answered Satisfactorily. We would recommend this company and will use them again should we wish to market another property. The fees were very good and we got value for money. There is also a choice of service level available.

A happy seller in Portsmouth

 

Very professional Nominated person to deal with personally offered advice and services but were not pushy. Kept us informed (even after office hours when necessary). We have not used Chimneypots before but would recommend.

Buyer in Portsmouth

 

This company really are honestly the best estate agents going . They are honest and very helpful, the communication was first class and they always kept me updated. Thanks Chimney Pots.

Buyer, Southampton

 

Very helpful and knowledgeable about the market, realistic values.

Seller from Portsmouth

 

The team exhibited a professional approach throughout the sale of our property. Communication was excellent and our questions were answered Satisfactorily. We would recommend this company and will use them again should we wish to market another property. The fees were very good and we got value for money. There is also a choice of service level available.

Seller from Portsmouth

 

Fantastic service throughout the whole process. We were kept fully informed at all times. Our selling experience was a difficult one but Chimney Pots were there to guide us and support us which was invaluable. I would strongly recommend to anyone.

Seller from Southampton

 

No problems at all. My property was sold to first viewer so they didn't really have to do a lot of work but they were all very efficient.

Happy seller, Fareham

 

Despite taking longer to exchange than I would of liked, this had nothing to do with the agents who constantly kept me in the loop and up to date with what was happening. I was pleased that the 2nd viewing was the buyer so good vetting by Chimneypots , and the rest of the process was down to negotiating completion dates etc. All handled well . Very pleased with their service and recommend them.

Seller, Locks Heath

 

I found the firm very friendly only wanting what was best for me. Far different from many of the estate agents I had dealt with in the past.

Buyer from Southampton

 

From the moment we shook hands on the doorstep as I welcomed him to value my home I knew that Phil from Chimneypots was the estate agent for me; he was courteous, knowledgeable and open with no smarm or hard sell. He explained their packages clearly and talked me through options available to me. We discussed the house selling process in detail. The attention to detail with the photographing/ marketing of my house was second to none. The house was sold to the first interested party and I was kept informed and supported throughout the whole process. I'd definitely use Chimneypots again and happily recommend them.

Seller, Portsmouth

 

Chimneypots proved to be an excellent estate agent, working hard on our behalf to sell our house and acting as an effective go between ourselves and our buyers. Scrupulously polite, quick to respond to emails and calls, they were a pleasure to deal with. Thank you.

Seller, Southampton

 

The service was great and the experience made a whole lot easier by Chimney Pots. They explained the process and quickly sold my house, keeping me updated well in advance of viewings. I could speak to them at any point during the sale if I had questions and they gave me regular updates. They communicated with our solicitors and the estate agents who were selling the house we purchased. I would highly recommend Chimney Pots.

Seller from Waterlooville

 

 

I found the staff at Chimneypots very friendly and extremely helpful. There were a few potential issue that arose during the sale from both sides and the agents there (especially Emma) did everything they could to ensure these were resolved or dealt within the best possible way. They were always in contact and contactable. I was offered a few options with regards to their fee. All in all I was very satisfied with the service they provided.

Seller, Southampton

 

 

I contacted Chimney Pots Online regarding a property they were advertising, and which I eventually purchased. The members of staff were professional and knowledgeable. They always gave full and concise explanation of events. Communication was good, keeping customers informed and dealing with enquiries promptly and seeing through to conclusion. I am very happy with the service, thank you. Emma was always very polite, helpful, cheerful and able to answer any questions we had. Will definitely recommend.

Ms Zoe Wheeler - Buyer from Bursledon Green

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